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Hotel services

We know that it is not just beautiful rooms and comfortable beds that make a hotel’s overall impression. We have a list of services for you that can make your stay with us even more enjoyable. You can rely on WiFi connection throughout the hotel, make use of the dry-cleaning service or enjoy a relaxing massage. We will be happy to fulfil your wishes.

Hotel Taxi Service

We will be happy to provide you with transport from the airport, railway station or from anywhere in Prague. For larger groups we also have a minibus which can comfortably take up to 8 people.

Václav Havel Airport

790 CZK for 3 people and their appropriate amount of luggage

1090 CZK for 8 people

Main Railway Station

490 CZK for 3 people and their appropriate amount of luggage

590 CZK for 8 people

All you need to do is give us the following information: arrival time, flight number and departure point. Our driver will be waiting for you in the arrival hall with a sign with your name. If you cannot find the driver, please do not leave the arrival hall, but contact us.


Valet Parking

Your car will be collected and parked by a professional driver

825 CZK (can be charged to your hotel bill)

Rudolfinum public underground garage

700 m from the Řetězová Residence

650 CZK / per day

Public car park on Mariánské náměstí

200 m from the Řetězová Residence

Parking is free from 18:00 hours on Saturday until 8:00 hours on Monday

Weekdays from 18:00 until 8:00 hours, other times max. 2 hours costs 80 CZK


Free services

Charged services

We will be happy to arrange for you a guided tour of the sights in Prague, transport from the airport or babysitting while you have a romantic dinner in a luxurious restaurant. Feel free to contact us in any situation. Even if you get your shirt dirty.

Room amenities

Cancellation and Payment Policy

General cancellation policy

Reservation can be amended or cancelled at no costs at the very latest by 6 p.m local time up to 14 days prior to arrival date.

In case of later cancellation, first night will be charged. In case of cancellation later than 48 hours prior arrival latest by 6 p.m. local time or No- show cancellation fee of the full amount will be charged to provided guarantee credit/ debit card ( Diners Club Card, Euro/ Mastercard, Visa Card, JCB accepted).

No show

There is a fee on the part of a client in case of No Show amounting to a cost of 100% of the entire stay.

Exchange rate

The hotel’s exchange rate is 25.5 CZK per 1 Eur